Client Agreement
To proceed with services, please review the agreement and complete the form with signature to confirm your acceptance of these terms.
Payment & Deposit Policy
Standard Services
Grace to Organize services are billed at the hourly or project rate agreed upon at the time of booking. Rates may vary based on project scope, number of organizers required, and service type.
Products and organizing supplies are billed separately from organizing labor. Items may be sourced and purchased on the client’s behalf and pricing may include a sourcing or procurement margin to cover research, ordering, handling, and coordination. Applicable sales tax will be added to purchases in accordance with state and local regulations.
Home Management Memberships & Recurring Services
Clients enrolled in ongoing Home Management or recurring support services are billed in advance on a monthly basis. Monthly fees reserve dedicated time in Grace to Organize’s schedule and are due prior to the start of each service period.
Because recurring service appointments reserve time exclusively for the client, monthly membership fees are non-refundable. If a scheduled visit must be rescheduled, Grace to Organize will make reasonable efforts to accommodate an alternative date within the same month, subject to availability.
Any products, supplies, or purchases made on the client’s behalf are billed separately and are not included in recurring service fees.
Additional time or services requested beyond the scope of the agreed-upon recurring plan may be billed at the current hourly rate.
Travel fees
Travel within one hour of your organizer’s home is included at no additional charge. For locations requiring more than one hour of travel, a fee of $10 per hour, per organizer will be applied, along with a $20 fuel surcharge.
For destinations located two hours or more away, additional fuel charges may apply depending on the distance traveled. Any additional travel-related fees will be discussed and approved in advance.
Rescheduling & Cancellation Policy
Planning & Design Time
Reasonable planning and consultation time related to organizing services is included as part of the project process.
In rare cases, a project may require extensive planning, design development, detailed space layouts, multiple revisions, or significant research beyond the normal scope of organizing services. If additional planning or design work is anticipated, Grace to Organize will discuss the need with the client in advance and obtain approval before any additional charges are incurred.
Approved planning and design services beyond the normal scope of the project will be billed at a rate of $60 per hour.
Examples may include, but are not limited to:
• Detailed space planning or custom system design
• Multiple rounds of design revisions or project revisions
• Extensive product research beyond standard organizing recommendations
• Comprehensive project planning for large or complex spaces
Any applicable planning and design fees will be communicated and approved by the client prior to billing.
Supplies & Product Procurement
Product recommendations are based on the client’s goals, space requirements, budget, and preferences. Whenever possible, Grace to Organize prioritizes utilizing items already available within the home before recommending additional purchases.
If additional supplies or products are needed, clients may either purchase recommended items directly or authorize Grace to Organize to purchase items on their behalf.
When Grace to Organize procures products for a project, the following applies:
• A product deposit is required before organizing supplies are purchased. For projects with an estimated supply budget of up to $300, the deposit is $50. For projects with an estimated supply budget exceeding $300, the deposit is $100. The deposit will be applied toward the final supply total.
• A procurement fee of 20% will be added to the total cost of products purchased on the client’s behalf.
The procurement fee covers the administrative time and services associated with:
• Product sourcing and purchasing
• Order placement and coordination
• Shipping and delivery management
• Storage of supplies prior to installation
• Travel for product pickup or drop-off
• Returns and exchanges when necessary
• General project coordination related to purchased products
All product purchases are final once ordered unless otherwise permitted by the vendor’s return policy. Grace to Organize is not responsible for manufacturer defects, shipping delays, backorders, discontinued items, or vendor-related issues beyond its control.
Project Estimates
Decluttering
As part of our services, sessions may include decluttering prior to organizing. We will guide and support you through decision-making regarding items to keep, donate, or discard. All final decisions remain solely the responsibility of the client. Grace to Organize will not remove any items from the property without client consent.
If donation items are designated during a session, we may transport them to a local charitable organization of our choosing, unless otherwise agreed in advance. Donation removal is limited to items that reasonably fit within our vehicle. Donation receipts will only be obtained upon client request prior to drop-off. By signing this agreement, the client releases Grace to Organize from any and all liability related to decluttering decisions, including items discarded, donated, or relocated within the home.
Photography & Marketing
We may take before-and-after photographs of your space for documentation and marketing purposes. These images help: Document progress for both client and organizer. Showcase our work for portfolio and marketing use. Images may be used on our website, social media, or promotional materials. We make reasonable efforts to ensure photographs are anonymous and do not reveal identifying personal information. If you prefer that we do not photograph your space or do not use images for marketing, you must notify us in writing prior to your session.
Safe Working Environment
The client agrees to provide a safe and appropriate working environment. While we are experienced working in cluttered spaces, the client agrees to:
• Disclose any known hazards
• Secure pets that may pose safety concerns
• Minimize unsafe conditions when reasonably possible
Grace to Organize reserves the right to leave the premises if conditions are deemed unsafe. In such cases, the scheduled session time will be considered billable and payment will remain due. The client is responsible for the conduct of any guests or visitors present during sessions.
Confidentiality & Privacy
We respect your privacy and the confidentiality of your home and personal information. During organizing sessions, we may incidentally encounter sensitive materials, including personal paperwork. We will make every reasonable effort to avoid reviewing private content beyond what is necessary to categorize or file documents appropriately. Grace to Organize will not share client information with third parties except as required by law.
Additional Legal Protections & Service Terms Limitation of Liability
To the fullest extent permitted by law, Grace to Organize LLC shall not be liable for any indirect, incidental, consequential, or special damages arising from services provided. Any claim for damages related to services rendered shall be limited to the total amount paid by the client to Grace to Organize LLC for the specific session during which the alleged incident occurred. We do not guarantee aesthetic, financial, or lifestyle outcomes.
Scope of Services
Organizing services are collaborative and dependent upon client participation, decision-making, and ongoing maintenance. Grace to Organize LLC does not guarantee specific aesthetic, financial, or lifestyle outcomes. Client acknowledges that long-term maintenance of organized systems is the responsibility of the client after services are completed. Any expansion of scope, additional areas, or material changes to the agreed project may require a revised estimate and written approval prior to continuation. All unpaid balances become due if project is terminated.
Access to Property
Client agrees to provide full and uninterrupted access to the property during scheduled session times. Any delays caused by lack of access, restricted areas, preparation issues, or client unavailability will be considered billable time
Force Majeure
Grace to Organize LLC shall not be held liable for delays, rescheduling, or cancellation of services due to circumstances beyond reasonable control, including but not limited to illness, weather events, natural disasters, government restrictions, emergencies, or other unforeseen events.
Independent Team Members
Grace to Organize LLC may utilize employees or independent contractors to perform services. All services are provided under the direction and standards of Grace to Organize LLC. Clients agree that any concerns, claims, or communication regarding services shall be directed to Grace to Organize LLC and not individual team members.
Insurance & Risk Acknowledgment
Grace to Organize LLC maintains appropriate business liability coverage. Client acknowledges that organizing services involve handling, moving, and repositioning personal property. Client agrees to assume normal risks associated with such activities, except in cases of gross negligence.
Team
Grace to Organize operates as a team-based service. While we make every effort to honor client preferences regarding specific organizers, we do not guarantee the assignment of any particular team member. Team members may be employees or independent contractors engaged by Grace to Organize. Regardless of classification, all team members operate under the standards, procedures, and policies of Grace to Organize.
Grace to Organize maintains general business liability coverage. In the event of an accidental damage during the normal course of organizing services, clients agree to notify Grace to Organize promptly so the matter may be reviewed and addressed appropriately. Clients acknowledge that organizing services involve moving and handling personal belongings. Grace to Organize is not responsible for pre-existing damage, normal wear and tear, or fragile items unless caused by gross negligence. Certain projects may involve basic installation, mounting, or hardware placement. Client acknowledges that such work carries inherent risk. Grace to Organize is not responsible for pre-existing structural, drywall, cabinetry or surface conditions.
Entire Agreement
By signing below, the client acknowledges that they have read, understand, and agree to the terms of this agreement. This agreement constitutes the entire understanding between the parties and supersedes all prior discussions. Any modifications must be made in writing and signed by both parties. This agreement shall be governed by and construed in accordance with the laws of the State of Colorado. This agreement was last updated June 2026