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Client Agreement

To proceed with services, please review the agreement and complete the form with signature to confirm your acceptance of these terms. 

Payment & Deposit Policy
Grace to Organize services are billed at the hourly or project rate agreed upon at the time of booking. Rates may vary based on project scope, number of organizers required, and service type.
 
A non-refundable deposit is required to secure each organizing session or project date. The deposit amount is determined as follows:
 
• $100 deposit for sessions with one organizer
• $140 deposit for sessions with two organizers when the estimated labor is $800 or less
• 50% deposit of the estimated labor for projects where the estimated labor exceeds $800
 
Deposits are non-refundable but may be applied to a rescheduled appointment if the client provides at least 24 hours notice.
 
The deposit will be applied toward the final invoice for services rendered. Remaining balances are due upon completion of the organizing session unless otherwise specified in writing.
 
Invoices not paid within 48 hours may incur a $50 late fee.

Products and organizing supplies are billed separately from organizing labor. Items may be sourced and purchased on the client’s behalf and pricing may include a sourcing or procurement margin to cover research, ordering, handling, and coordination. Applicable sales tax will be added to purchases in accordance with state and local regulations. 

While never required, gratuities are always appreciated. If a client chooses to offer a tip, details regarding acceptable methods will be provided upon request.
Clients may reschedule a session with a minimum of 24 hours notice without penalty. Deposits may be transferred to a new appointment date when proper notice is given.
 
Rescheduling requests made with less than 24 hours notice will result in forfeiture of the deposit.
 
If organizers arrive at the scheduled appointment time and are unable to access the property or reach the client within 20 minutes, the appointment will be considered a no-show and the deposit will be forfeited.
 
This agreement becomes effective upon signing and applies to all future sessions unless superseded by a new written agreement. All cancellations or rescheduling requests must be submitted in writing via either text message or email to ensure documentation. Phone calls alone are not considered sufficient notice.
Some projects require additional planning, product research, layout planning, or preparation of product selections prior to implementation.
 
Up to 30 minutes of planning may be included as part of the consultation process. Additional planning or sourcing time beyond 30 minutes will be billed at a planning rate of $60 per hour.
 
Planning time may include but is not limited to:
 
• Product research
• Space planning or layout development
• Sourcing organizing supplies
• Preparing product recommendations or visual proposals
 
Applicable planning fees will be invoiced prior to product procurement or project implementation.
Supply recommendations are based on the client’s goals, space requirements, and preferences. We prioritize using items already available in the home whenever possible.
 
If additional supplies are required, clients may either purchase recommended products directly or authorize Grace to Organize to purchase items on their behalf.
 
When Grace to Organize procures products for a project, the following applies:
 
• Products must be paid in full prior to ordering
• A procurement fee of 10% will be added to the total product cost
 
The procurement fee covers administrative time associated with:
 
• sourcing and purchasing products
• shipping coordination
• storage of supplies prior to installation
• travel for product pickup or drop-off
• return processing when necessary
 
All product purchases are final once ordered. Grace to Organize is not responsible for manufacturer defects, shipping delays, backorders, or vendor-related issues beyond our control.
Project estimates for labor and product investment are based on the information available at the time of consultation. Actual project time may vary depending on the volume of items, client decision-making pace, or unforeseen project conditions.
 
If project scope expands beyond the original estimate, additional time or product costs may apply and will be discussed with the client prior to continuation when possible.

As part of our services, sessions may include decluttering prior to organizing. We will guide and support you through decision-making regarding items to keep, donate, or discard. All final decisions remain solely the responsibility of the client. Grace to Organize will not remove any items from the property without client consent.

If donation items are designated during a session, we may transport them to a local charitable organization of our choosing, unless otherwise agreed in advance. Donation removal is limited to items that reasonably fit within our vehicle. Donation receipts will only be obtained upon client request prior to drop-off. By signing this agreement, the client releases Grace to Organize from any and all liability related to decluttering decisions, including items discarded, donated, or relocated within the home. 

We may take before-and-after photographs of your space for documentation and marketing purposes. These images help: Document progress for both client and organizer. Showcase our work for portfolio and marketing use. Images may be used on our website, social media, or promotional materials. We make reasonable efforts to ensure photographs are anonymous and do not reveal identifying personal information. If you prefer that we do not photograph your space or do not use images for marketing, you must notify us in writing prior to your session.

The client agrees to provide a safe and appropriate working environment. While we are experienced working in cluttered spaces, the client agrees to:

• Disclose any known hazards

• Secure pets that may pose safety concerns

• Minimize unsafe conditions when reasonably possible

Grace to Organize reserves the right to leave the premises if conditions are deemed unsafe. In such cases, the scheduled session time will be considered billable and payment will remain due. The client is responsible for the conduct of any guests or visitors present during sessions.

We respect your privacy and the confidentiality of your home and personal information. During organizing sessions, we may incidentally encounter sensitive materials, including personal paperwork. We will make every reasonable effort to avoid reviewing private content beyond what is necessary to categorize or file documents appropriately. Grace to Organize will not share client information with third parties except as required by law.

To the fullest extent permitted by law, Grace to Organize LLC shall not be liable for any indirect, incidental, consequential, or special damages arising from services provided. Any claim for damages related to services rendered shall be limited to the total amount paid by the client to Grace to Organize LLC for the specific session during which the alleged incident occurred. We do not guarantee aesthetic, financial, or lifestyle outcomes. 

Organizing services are collaborative and dependent upon client participation, decision-making, and ongoing maintenance. Grace to Organize LLC does not guarantee specific aesthetic, financial, or lifestyle outcomes. Client acknowledges that long-term maintenance of organized systems is the responsibility of the client after services are completed. Any expansion of scope, additional areas, or material changes to the agreed project may require a revised estimate and written approval prior to continuation. All unpaid balances become due if project is terminated.

Client agrees to provide full and uninterrupted access to the property during scheduled session times. Any delays caused by lack of access, restricted areas, preparation issues, or client unavailability will be considered billable time

Grace to Organize LLC shall not be held liable for delays, rescheduling, or cancellation of services due to circumstances beyond reasonable control, including but not limited to illness, weather events, natural disasters, government restrictions, emergencies, or other unforeseen events.

Grace to Organize LLC may utilize employees or independent contractors to perform services. All services are provided under the direction and standards of Grace to Organize LLC. Clients agree that any concerns, claims, or communication regarding services shall be directed to Grace to Organize LLC and not individual team members.

Grace to Organize LLC maintains appropriate business liability coverage. Client acknowledges that organizing services involve handling, moving, and repositioning personal property. Client agrees to assume normal risks associated with such activities, except in cases of gross negligence.

Grace to Organize operates as a team-based service. While we make every effort to honor client preferences regarding specific organizers, we do not guarantee the assignment of any particular team member. Team members may be employees or independent contractors engaged by Grace to Organize. Regardless of classification, all team members operate under the standards, procedures, and policies of Grace to Organize.

Grace to Organize maintains general business liability coverage. In the event of an accidental damage during the normal course of organizing services, clients agree to notify Grace to Organize promptly so the matter may be reviewed and addressed appropriately. Clients acknowledge that organizing services involve moving and handling personal belongings. Grace to Organize is not responsible for pre-existing damage, normal wear and tear, or fragile items unless caused by gross negligence. Certain projects may involve basic installation, mounting, or hardware placement. Client acknowledges that such work carries inherent risk. Grace to Organize is not responsible for pre-existing structural, drywall, cabinetry or surface conditions. 

By signing below, the client acknowledges that they have read, understand, and agree to the terms of this agreement. This agreement constitutes the entire understanding between the parties and supersedes all prior discussions. Any modifications must be made in writing and signed by both parties. This agreement shall be governed by and construed in accordance with the laws of the State of Colorado. This agreement was last updated March 2026

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