Client Agreement

Payment Terms:For EL PASO COUNTY: For organizing services in El Paso County, the standard rate is $80.00/HR for one organizer, or $120.00/HR for two organizers, with a minimum of 3 hours booked for every session. This means that each time we come to help you declutter and organize, regardless of length of the session, we will require $240.00 as the minimum payment for one organizer, and $360 minimum per session for two organizers. This is our standard rate, and may differ from other specials or offers. One discounted offer we currently have is $70/HR if you do a 6 hour session with one organizer.For PUEBLO County: For organizing services in Pueblo County, the standard rate is $60.00/HR per organizer with a minimum of 3 hours booked for every session. This means that each time we come to help you declutter and organize, regardless of length of the session, we will require $180.00 as the minimum payment. This is our standard rate, and may differ from other specials or offers.(PLEASE TAKE SPECIAL NOTE THAT IF WE ARE WORKING ON A GARAGE, WE REQUIRE A 5 HOUR MINIMUM, AND A 2 ORGANIZER MINIMUM) So, the minimum payment would be $600. This requirement is for a couple main reasons including: Garages are notorious for having a large amount of sorting required, and also usually require pulling things out into your driveway which obviously cannot be left to tackle on another session. Therefore, we need to be confident that we can get AT LEAST 75% of the project done in one day, versus other areas of the home that we might be able to leave more unfinished. If you believe your garage does not need this minimum, please contact Grace before booking to get this minimum commitment assessed and possibly waived. We accept payment through CASH, CHECK, VENMO,CASHAPP, PAYPAL, STRIPE AND SQUARE. (Our preferred method is Venmo or CashApp as we don’t pay additional fees. If none of these work for you, please let us know and we will work to accommodate you) Also, we will be asking for a deposit at the time of booking each session, this amount will be applied to your session. The deposit will be equal to 1 hour of services. The deposit is non refundable.Please note, the remainder of your session will be expected to be paid on the same day as your session. If your invoice is not paid within 48 hours, you may receive a late fee of $50. Cancellation Policy: We will allow 1 reschedule with a minimum of 24 hours notice before the project (Less than 24 hours, you will surrender your deposit) Any secondary reschedules will be considered a cancellation. In either situation, a new deposit will need to be placed at the time of booking. Please note: If we arrive to your location and we can’t get a hold of you through knocking on your door/calling or texting within 20 minutes of our arrival, we will leave and you will forfeit your deposit.Tips: Effective January 1st, 2025 we will not accept tips for our services via credit or debit card (see the note on the exception below) We ask that you pay tips to our organizers via cash, check, or through my Venmo or CashApp account. I do not accept tips any longer via credit card processing systems (Because I pay a fee on the total amount and it makes for messy bookkeeping on my end) If your only method of tipping is via card, I can send you a SEPARATE invoice specifically for the tip, and I will take the fee out of the tip that your organizer receives. (The fees range based on the processing company, and if it’s a CC versus a debit card but generally ranges from 1.5% to 3.5% of the transaction)

Decluttering: As part of our session, we may be decluttering your space before we organize. We will gladly help you decide what you’d like to keep and/or donate and/or trash as we go through your belongings. Please note, as part of our services, We will gladly take your items to donate (to a local place of our choice, unless agreed otherwise) as long as it fits in our car. We will ONLY get a receipt, if you verbally ask us to. By signing this agreement, you release Grace to Organize to take your donate items. Our job is to coach you through this process, but we cannot make the decision for you on what you’d like to keep. We will not remove anything from your home without verbal consent. By signing this agreement, you release Grace to Organize from any responsibility for the decisions you make concerning your belongings that are decluttered, this would include trash or donate items.Before and After Pictures: We would like to take before and after pictures of the project. This is for 2 reasons.1: It allows us to keep track of how much progress was made during the session for your benefit as well as ours (You'd be surprised at how it's hard to keep track of this in your mind).2: It allows us to market our services to others who need us.Your pictures may end up on our website, or social media. However, these are ALWAYS anonymous. If you would prefer we do not post these images, please let us know in advance of your session. Or, if you prefer we not take any images whatsoever, please just communicate that in advance.Appropriate Conduct/ Safe Working Environment: As the client you expressly agree to take best efforts to provide us with safe and appropriate working conditions. We are used to and happy to work in very cluttered spaces, and will wear appropriate footwear. Please do what you can to reduce tripping hazards if possible, and also secure your animals if they are known to bite or appear aggressive. In the event of circumstances that seem unsafe, we reserve the right the right to leave the premises at anytime. Please remember, you are responsible for your guests/visitors behavior as well.Our agreement with you: We look forward to serving you, with grace as your Professional Organizers of choice! This agreement is effective as of this date, and is applicable to all future organizing sessions, until written notice from Grace to Organize is given, or a new updated agreement is signed. Proof of cancellations or reschedules, will only be accepted if a text and email is sent. Phone calls are not accepted, because they cannot be tracked.Our promise to you, as our client. We respect your privacy, we respect your belongings. we will not share your private information with anyone. We may incidentally see some of your personal information as we organize, specifically with paperwork. We will not share this with other people, and we will make every effort to avoid reading more than is necessary. For example, with papers, we may need to know what kind of document we are handling, so we know how to file it. Thank you for trusting us in your home and with your belongings!

Team Please note, we do not guarantee that any specific organizer will show up to your session. We will ALWAYS try to accommodate your requests. If you have a preferred organizer(s) Please tell us at the time of scheduling. Each organizer on the team (with the exception of Grace) is a sub-contractor. They are offered this work as a contractor and can choose at anytime to discontinue their work with any client. Each contractor is responsible for their own insurance and they know that if there are any issues on the job site, they are responsible for handling that with you directly as the client. For example, if they find an item that is broken while they are working, OR, they break an item while organizing they will communicate this to you and make it right with you. They will communicate this to me, but only so I'm aware of the situation if you ever mention it.

Supplies

We work with any budget on supplies! And, we are happy to figure out what works best for you based on your budget, preferences, and style. Supplies are a great way to not just add aesthetic appeal, but also it helps with maintenance over time, and functionality. We will always try to use what you already have on hand as efficiently as possible. One of the benefits of hiring an organizer is we are very experienced in many different spaces and using many different products. We are happy to make any recommendations before, during or after sessions. If you want or need supplies here are some thoughts on how we can handle that below:You order supplies yourself- This option works well if you already know what your style is, if you're ordering similar items to what you already have OR you want us to source products that we can send links for you to look at and order. Please note: We do charge for our time to source (research) or shop for products at a discounted rate of $50/hr. Typically this time will be around 30 minutes to 1 hour. We bring supplies to the session with us- This works well if we are coming for a second session and we already talked about what would work well for you and you agreed to our suggestions. It also works well if we are just using very standard bins that can be used in almost any space or circumstance. Again, we charge for our time outside of the session at $50/hr. We get supplies DURING the session- We can either take your card or cash with us to shop OR we can add the cost of the supplies to your invoice.Typically speaking, it is easier to get supplies after we've done the decluttering process. Of course, every situation is different and it helps to have conversations about what will work best for you. In some cases it makes sense to have supplies even during the decluttering process so we can sort and consolidate to make more room. If you already know you’re keeping approximately 90% of the items in the space and we have seen the space prior to the session (either via virtual consult, pictures or videos) we can make suggestions more easily. If we end up with supplies that were not used, we can of course use them for other areas in your home. If there are supplies that you purchased on your own, you will need to process the refunds. If we purchased the supplies, we can handle the refunds for you at no extra charge.The undersigned have read this contract, understand its terms, and agree to be bound thereby. Any additions, deletions, or revisions must be made in writing and approved by all responsible parties. The parties agree that this contract is the complete and exclusive statement of the mutual understanding of the parties.